Size Guide
Men's Jackets & Coat
Size / body chest
S 36"-38"
M 40"-42"
L 42"-44"
XL 46"-48"
XXL 48"-50"
We can customize prducts according to your size measurements.
Payments:
We accept PayPal as one of our major payment method. And we think it is the easiest way!
Pay with Credit card (Visa, Master, American Express or Discover) couldn’t be easier and faster since the advent of PayPal. You can pay by credit cards, e-checks or instant bank transfer with one simple, cost-effective solution. If you are selecting this payment method, please see the following references:
After you submit your order by pressing [submit order] at cwmalls.com order submitting page, you will be lead to the PayPal pages which has 3 steps to follow in order to finish your payment.
Step 1 - Billing and Shipping:
A. On this page, please check if your total payment amount is correct. The total payment amount is located on the top right of the page and currency is in USD.
B. Please input all of the following information in order to complete the payment: Country, Credit or Debit Card Information, Billing Address, Contact Information, Security Check. After finish, press [Continue Checkout].
Step 2 - Review:
A. On this page, please confirm all those information you insert was correct including Shipping Information and Payment Information.
B. Press [Pay].
Step 3 - Done & Return:
A. On this page, if you see this sentence - Thank you for your payment, which means you had made your payment successfully.
b. You can press [View Printable Receipt] in order to print your receipt at PayPal.
Security
PayPal, owned by eBay, is a global online payment system. PayPal is a convenient, easy-to-use, and secure way for individuals and businesses to send and receive money online for goods, services, charitable donations, and so on. It is also a full-service operation that provides front-end and back-end solutions to increase growth and revenue for merchants. The security of your information, transactions, and money is the core of our business and our top priority at PayPal. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).Before you even register or log in to our site, our server checks that you are using an approved browser - one that uses SSL 3.0 or higher.
Tips
Check that all of the tools are available. There are lots of options for small businesses and you do not have to have a credit card to have a powerful PayPal account!
Shipping
1. What delivery company you use?
Most orders are shipped by DHL/ UPS/ Fedex/ TNT/ EMS etc. (except some special countries )
2. Who is responsible for product damage or loss during transit?
We offer Shipping Insurance for just US$ 1.99 to protect your package, in case of lost or damage problems. Any missing issues reported, we will reship your order immediately. You can add shipping insurance when you checkout your order, it is worth it.
3. How long will it take to get my order?
Since receiving your payment, we’ll start to prepare goods. Usually we take 2-3 days to finish the preparing and then send them out. If all your items are in stock, we'll send it in 24 hours after receiving your payment. But if several of your styles are out of stock provisionally, we’ll take 3-5 days to get it from factory.
4. How can I know the shipping fee when picking goods?
All shipping fees are counted by our system. You can try to add the items to cart then click “check out”. Before submitting the order, you can see the shipping rate.
5. Why the shipping fee for my order so high /low?
Shipping fee bases on weight of parcel and destination. So the heavier your parcel is, the higher shipping fee you have to pay.
Customs clearance
1. Why DHL charge me tax?
Usually, if there's tax in custom, they will pay the tariff in advance to pass custom smoothly, and then charge you when deliver to you.
2. Will I need to pay customs fees on my order?
No hidden charges or taxes are added to the price of your purchase from Cwmalls.com. However, since we are a Chinese company, the orders we send you will be considered imports and may be taxed depending on the total value of your order, the type of product, or your country’s rules. If taxes do apply, you will likely be asked to pay on delivery.
Other Questions:
1. How can I order from CWMALLS.COM?
Shopping with us is designed to be quick, convenient and easy. Just follow these simple steps to create an account, fill your cart and check out. You’ll be enjoying amazing prices on our merchandise in no time!
A. Sign in or register with CWMALLS.COM for free.
B. Search or browse products, and add anything you like to your personal shopping cart.
Type a number in the quantity box and click "Add to cart".
You can remove items or adjust the quantities later if you change your mind.
Products you've added to your shopping cart are saved there while you looking at more items. Your cart is even saved for next time if you log out or accidentally close your browser.
C. Find the "Estimate Shipping Costs" tool on the Shopping Cart page and enter your location to see your estimated order total with shipping costs.
D. When you’re ready to purchase, click "Proceed to Checkout" and enter your shipping and payment information.
E. Once your payment has been confirmed; we will send you an email notification and begin processing your order for shipment.
2. Do you have any minimum order?
No minimum order, 1piece is ok.
3. How can I view my orders placed before?
You can do the following steps:
A. Login in.
B. Click Order history on the left navigation bar.
C. Click the order number to view the order you placed before
4. How can I change my order?
If you have already submitted the order, just contact us to change it. Our customer service will do it for you.
5. What’s your label? What should we do if we want our own label?
We have different label series. The labels may be different in different styles. If you order 300pcs for single style and single color, or order amount above 5000USD, we’ll produce and use your own labels. Otherwise, we can only provide our own labels.
6. If I have submitted my orders, can I still add items to it? How can I change my payment method?
Contact our customer service to add for you or change payment method. Or, you can place a new order and then combine it with your previous order.
7. What will happen if there are out-of-stock items in my order after payment?
Usually there are 5% items out of stock. We'll contact you for the out-of-stock items in 1-2 days since payment received, and you can make replacement, or just ask us to send out the ready items. We'll recalculate the item prices and shipping fee. All excess payment would be credited to your balance account for latter use. If you want, we can also refund to your PayPal account.
8. Can I confirm stock status with you before payment?
Yes, you can contact us before payment; we’ll check and inform you which items are out of stock. But as you know, our stock status is changing every hour, so we can’t promise that the items will be still in stock when we prepare your order.
9. Can you separate my order to several packages in order to avoid tax in custom?
Sorry we can’t do this. Usually we send only one package for one order unless it’s too large to be put into one box. If you want us to send two or more packages, please place your order separately
Note: If you have any question, please contact us in time(service@cwmalls.com, +86 13957165063), we will solve all your issues the first time! Thanks for your trust and attention!
CWMALLS will be more wonderful with you!
