1. How can I order from CWMALLS.COM?
Shopping with us is designed to be quick, convenient and easy. Just follow these simple steps to create an account, fill your cart and check out. You’ll be enjoying amazing prices on our merchandise in no time!
B. Search or browse products, and add anything you like to your personal shopping cart.
Type a number in the quantity box and click "Add to cart".
You can remove items or adjust the quantities later if you change your mind.
Products you've added to your shopping cart are saved there while you looking at more items. Your cart is even saved for next time if you log out or accidentally close your browser.
C. Find the "Estimate Shipping Costs" tool on the Shopping Cart page and enter your location to see your estimated order total with shipping costs.
D. When you’re ready to purchase, click "Proceed to Checkout" and enter your shipping and payment information.
E. Once your payment has been confirmed; we will send you an email notification and begin processing your order for shipment.
2. Do you have any minimum order?
No minimum order, 1piece is ok.
3. How can I view my orders placed before?
You can do the following steps:
A. Login in.
B. Click Order history on the left navigation bar.
C. Click the order number to view the order you placed before
4. How can I change my order?
If you have already submitted the order, just contact us to change it. Our customer service will do it for you.
5. What’s your label? What should we do if we want our own label?
We have different label series. The labels may be different in different styles. If you order 300pcs for single style and single color, or order amount above 5000USD, we’ll produce and use your own labels. Otherwise, we can only provide our own labels.
6. If I have submitted my orders, can I still add items to it? How can I change my payment method?
Contact our customer service to add for you or change payment method. Or, you can place a new order and then combine it with your previous order.
7. What will happen if there are out-of-stock items in my order after payment?
Usually there are 5% items out of stock. We'll contact you for the out-of-stock items in 1-2 days since payment received, and you can make replacement, or just ask us to send out the ready items. We'll recalculate the item prices and shipping fee. All excess payment would be credited to your balance account for latter use. If you want, we can also refund to your PayPal account.
8. Can I confirm stock status with you before payment?
Yes, you can contact us before payment; we’ll check and inform you which items are out of stock. But as you know, our stock status is changing every hour, so we can’t promise that the items will be still in stock when we prepare your order.
9. Can you separate my order to several packages in order to avoid tax in custom?
Sorry we can’t do this. Usually we send only one package for one order unless it’s too large to be put into one box. If you want us to send two or more packages, please place your order separately
Note: If you have any question, please contact us in time(firstname.lastname@example.org, 1-626-620-6846, +86 13957165063), we will solve all your issues the first time! Thanks for your trust and attention!
CWMALLS will be more wonderful with you!